SINGAPORE – Media OutReach Newswire – February 1, 2024 –
Workato, the leading AI-powered automation and integration platform, has unveiled its third annual Work Automation Index. The data report outlines the key trends that have shaped automation over the past year, based on anonymized data from 1,055 Workato mid-sized and enterprise customers. This year’s data reveals how recent economic headwinds and AI momentum are paving the way for massive change and adoption across industries, companies and departments. In this time of rapid change, a new automation mindset that embraces agility, systems thinking and inclusiveness is on the rise, demonstrating how organizations are revolutionizing the way they work with AI, automation and automation. ‘integration.
Broken down into six megatrends, this year’s report takes an in-depth look at trends in AI, citizen developers, tool proliferation, experience, data strategy and, ultimately, the rise of the new state of spirit of automation. One of the key takeaways from the report is that the use of generative AI in business processes has soared 400%. Although it is still reported that generative AI represents less than 1% of enterprise spending, in the last year alone, processes using generative AI have increased by 400% and AI endpoints generative increased by 500%.
“If 2023 was the year of AI, 2024 will most certainly be the year of automation and AI. As we see more teams quickly adopting the right guardrails, governance, and tools to scale AI and automation, IT teams have taken a strategic approach. important role in ensuring the success of the entire company,” said Carter Busse, Chief Information Officer at Workato. “From revenue operations teams leading the adoption of generative AI tools to the citizen development trend continuing to show strong stability as more automation work is handled by teams outside of IT “We will continue to see this type of hyper-growth and adoption in the form of automation and AI becoming more accessible.”
From finance becoming the most automated department to HR seeing the value of automation to help improve the employee experience, we will continue to see this type of growth and adoption as automation will become more accessible in all departments. »
This year’s report identified the following key findings:
- Revenue and IT Operations Lead Generative AI Adoption: Revenue Operations is the top user of genAI with 48% of processes, and IT comes in second with 31% of use cases.
- Operational roles automate more processes than any other group: Business operations teams automated 27.7% of all processes in 2023, more than any other subgroup of IT or business teams.
- Automated processes are becoming more and more complex: Over time, we see a consistent trend where processes connect to more applications, involve more steps, and require more sophisticated logic.
- 11% of automated processes in 2023 include humans “in the loop”: A large percentage of automated processes are designed for human interactions, such as approvals or exception handling.
- IT is evolving towards a player-coach role: 56% of automation is still done by IT people, but IT is also responsible for governance and direction for the 44% managed by business teams.
- EMEA and APJ regions are adopting automation practices at record speed: EMEA saw 209% year-over-year growth in revenue development, while APJ saw 173% year-over-year growth.
“Over the last year, we have seen an increase in the number of companies adopting AI and automation. Executives are increasingly aware of the need to anchor AI in our digital strategies, decisions and transformations,” said Saiesh Prakash, Senior Director, Enterprise. Integrations at Coinbase. “With Workato’s Work Automation Index, we see this fundamental shift taking shape, with RevOps and IT teams leading the race to adopt generative AI. As more companies begin to experiment with AI and automation, we will continue to see more of it. opportunities for all businesses to scale these types of applications across entire organizations.
Designed to uncover the workflows used and the role automation and AI play across departments and functions, this year’s Work Automation Index analyzed 1,055 mid-sized Workato customers ($50M to 2 billion dollars in annual revenue) and enterprise (over $2 billion in annual revenue) using Workato. automation in their businesses. This research was conducted using anonymized data sampled over 36 months from 2021 to 2023.
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here to access the full report. To learn more about Workato’s AI-powered automation and integration solutions, visit www.workato.com.
