Frost & Sullivan recognizes Ubiquity for improving customer experience through transparency and trustworthiness, delivering measurable results through integrated BPO services and integrated AI capabilities.
SAN ANTONIO, March 26, 2026 /PRNewswire/ — Frost and Sullivan is pleased to announce that Ubiquity received the North American Enabling Technology Leadership Recognition 2026 award in the customer experience (CX) management industry for advancing AI-driven CX innovation, strengthening operational execution, and driving measurable business impact. This recognition highlights Ubiquity’s continued leadership in achieving measurable results, strengthening its market position and delivering customer-centric innovations in an evolving competitive landscape.
Frost & Sullivan evaluates companies using a rigorous benchmarking process focusing on two primary dimensions: effectiveness and strategy execution. Ubiquity excelled in both areas, demonstrating its ability to align strategic initiatives with the evolving demand for AI-augmented customer experience operations. “Frost & Sullivan highlights Ubiquity’s Structured Expansion methodology, which guides clients from initial validation through large-scale deployment by tying growth decisions to clearly defined performance, governance and readiness thresholds,” said Sebastian Menutti, Industrial Director of ICT at Frost & Sullivan.
Guided by a long-term growth strategy focused on improving the customer service experience, advancing CX innovation and AI-driven intelligent operations, and strengthening brand equity, Ubiquity has demonstrated its ability to adapt and lead in a rapidly changing landscape. The company’s strategic agility and sustained investments in integrated business process outsourcing (BPO) services and scalable global delivery capabilities have enabled it to grow effectively across North America while supporting complex, regulated and digitally-focused organizations.
Innovation remains at the heart of Ubiquity’s approach. Its suite of integrated BPO services supports front, middle and back office operations with tailored CX solutions tailored to each client’s operating model and regulatory environment. The company integrates AI-driven quality assurance, sentiment analysis, agent assistance, real-time analytics, and automation capabilities directly into delivery frameworks, ensuring practical adoption that drives measurable improvements and develops operational intelligence.
Ubiquity’s unwavering commitment to CX strengthens its position in the market. The company structures its engagements around clear validation steps that support responsible scaling and step-level efficiency. By combining human empathy with data-driven insights, Ubiquity improves adaptability, effectiveness in creative problem solving, and operational excellence on multiple levels. Its transparent onboarding processes, accessible leadership and collaborative delivery model reinforce the accountability and value of the long-term partnership. Performance visibility through AI further enhances transparency throughout ramp, steady-state delivery and continuous improvement cycles.
Through consistent execution and measurable results, Ubiquity builds customer trust and brand credibility in industries such as banking, fintech, healthcare, retail and logistics. Rather than relying on standardized outsourcing models, the company designs tailored, AI-powered CX programs that align with each client’s business objectives, regulatory requirements and customer expectations. This disciplined, technology-driven approach delivers both business impact and lasting reliability. “We believe the future of customer experience lies in the combination of intelligent technology, operational discipline and human expertise,” said Matt Nyren, co-founder and CEO of Ubiquity. “This recognition reinforces our goal of delivering measurable results for our customers, helping them responsibly scale their CX operations, improve service performance and build lasting customer trust.
Frost & Sullivan commends Ubiquity for setting high standards in competitive strategy, execution and market responsiveness. The company’s vision, innovation pipeline, and customer-focused culture are shaping the future of CX management and driving tangible results at scale.
Each year, Frost & Sullivan presents the Enabling Technology Leadership Recognition Award to a company that demonstrates exceptional strategy development and implementation, resulting in measurable improvements in market share, customer satisfaction and competitive positioning. It recognizes forward-thinking organizations that are reshaping their industry through innovation and growth excellence.
Frost & Sullivan Best Practices Recognition
Frost & Sullivan Best Practices recognitions recognize companies in regional and global markets that demonstrate exceptional achievement and consistent excellence in areas such as leadership, technology innovation, customer experience and strategic product development. Each recognition is the result of a rigorous analytical process in which Frost & Sullivan industry experts evaluate performance through comprehensive interviews, in-depth analysis and extensive secondary research. The goal is to identify the best organizations that are driving transformative growth and setting new industry standards.
Contact us: start the discussion.
Contact
Camila Tinajero
E : camila.tinajero@frost.com
About ubiquity
Headquartered in New York, New York, Ubiquity Global Services is a global provider of digital transformation, operations management and customer experience. Ubiquity partners with leading companies to deliver operational excellence and innovation through advanced technology, proprietary platforms and global delivery capabilities.
Learn more about ubiquity.com
SOURCE Gros & Sullivan
