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Two out of five Australian owners (40%) admit to having taken a “set and forget”
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Many owners focus more on creating a space that seems and feeling personal, with 39%
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Allianz calls the Australian owners to
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long -term complaints and
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To help reduce this maintenance gap, Allianz’s home care report
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Sydney,, October 1, 2025 / Prnewswire / – Australians feel a feeling of care towards ownership of property, are often very proud of their house and consider them a reflection of hard work and a place to build MEMOries. Yet nEW research commanded by Allianz Australia shows that while most owners (94 per cent) Understand the risk of neglecting house maintenance and almost 90% agree that the maintenance is validisland, youRing of good intentions in a coherent action remains difficult, time, cost and efforts path.
A surprising number of owners adopt a “set and forget” approach, with two out of five (40%) admitting that they do not keep their houses regularly, or at all. In fact, only 16% act when they remember and 12% when someone else encourages themThis means that small problems can easily pass through the meshes of the net. This reactive state of mind often leads to minor problems to become expensive repairs, especially in areas such as water leaks and roof, where early fixes are much more affordable. For example, Allianz has recorded more than 19,000 complaintsS invThe burst pipes and the damage of burst, some of which may have been avoided with basic maintenance, such as modifying a flexible pipe, checking the joints or replacing aging lighting.
Research has also revealed that the property is not without challenges for Australians, a notable minority describing it as a long -term source of stress. Cost of living pressure and maintenance responsibilities are key stressors, 35% of the owners questioned citing financial tension and approximately a third (32%) pointing to continuous maintenance as a reason to feel disengaged from having a hoMe. The results demonstrate a strong opportunity to help educate Australian owners and encourage a reagent passage to preventive care, making home maintenance less stressful and more manageable and profitable over time.
With the volume of complaints linked to the house RisingIt is also an important reminder of the owners’ responsibility to maintain their home under their insurance policy. Most insurers with a general exclusion for “wear”, the financial impact for owners could be significant if the problems are not treated early. For example, although insurance can cover the damage caused by an assured event such as a hailstorm, it may not cover the damage caused by the problems that have developed over time due to wear or lack of maintenance.
To help owners fill this maintenance gap, Allianz launched his first Home care report, A free online resource that explores both immediate and long -term impacts for home care and general maintenance. The report goes beyond the highlighting of the risks of negligence, offering practical advice and practical advice from professionals from the Allianz industry and real estate. It offers simple and easy -to -stock steps that owners can take to better maintain their properties, reduce the probability of expensive damage and save on expenses over time.
Allianz has also tested its new home health control service throughout 2025With positive comments from customers opening the way to potentially wider availability in 2026. Home health checks were carried out in more than 200 customer houses and include indoor and outdoor inspections, leak detection, mold assessment, drainage controls and taps, lights and flexions. The offer has been developed to fill a clear gap on the market, informed by the data of Allianz complaints, which showed that customers can avoid certain home insurance complaints by remaining aware of the simple and inexpensive maintenance, which saves them time, drawbacks and money.
“At Allianz, we keep our customers deeply and understand that their homes are more than assets, they are spaces that our customers are very proud and where they create memories and feel safe. We also understand that maintenance of maintenance can be difficult, time, cost and perspective of know-how”, ” said Shez Ford, Chief Director of Chief Allianz Australia.
“This is why helping our customers protect their homes is so important for us. Thanks to initiatives such as our home care report and a home health control program, we offer practical advice that can help owners prevent expensive damage and improve their homes.” Concluded Shez.
Renovator of ownership and founder of ACE Properties Agency, Rebecca Cardamone, added, added, “During the evaluation of houses, we often encounter problems such as damage caused by water, pipes or making it that are fleeing, which are problems which could have been prevented with a simple routing maintenance. Do not follow the maintenance.
The study also revealed generational differences, younger and more recent owners tending to show greater diligence, while more experienced owners are more likely to admit tricks on the house maintainedNce.
Adding to the challenge is a change in priority. Four owners interviewed out of five (78%) say that their maintenance approach has changed since the purchase of their first house, with more concentration on visible upgrades, such as new devices or aesthetic improvements, rather than essentialNance. Social media also play a role: 24% say that this influences the way they manage their homes, and 15% admit that they now prioritize long -term looks interview.
With many owners delaying maintenance until the problems increase or hierarchire aesthetic improvements, Allianz encourages Australians to adopt a proactive approach to the essential maintenance of houses. By attacking small problems early, owners can better protect their homes and avoid unnecessary costs.
For more information, visit alrianz.com.au/prevention.
About research:
The research was commissioned by Allianz and carried out by Yougov in accordance with the Australian Polling Council standard. The survey is a national sample at the national level comprising 1,007 Australian owners aged 18 and over, carried out online between August 13 and August 18, 2025.
About Allianz Australia:
Allianz Australia provides a wide range of personal, commercial and business insurance products and services to more than 4 million guards. It also provides support for work accident insurance at around 25% of the 200 best ASX companies, making it one of the main compensation for work accidents in Australia.
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Source Allianz Australia
