KUALA LUMPUR, MALAYSIA – Media OutReach – November 10, 2023 – SPX Express (SPX), Shopee’s logistics partner, is celebrating the SPX Delivers Love campaign throughout November 2023, bringing together users across the country to greet and thank customers couriers at the door when packages are delivered. , by receiving testimonials on social networks and presenting internal prizes to employees who outperformed during the peak period of 11.11. To date, the company has received more than 2,000 positive testimonials and photos from customers personally thanking their couriers in person or via text message for being committed to delivering their packages safely and on time. This celebration comes after a year in which SPX delivered on promises to improve logistics services, enable systems automation and expand its reach to 130 hubs nationwide.
Package consolidation for Last Mile delivery
SPX’s logistics network ensures that small, independent sellers, brands and local customers have access to reliable, affordable and efficient delivery services, regardless of their location. With in-house technology, enabling automated sorting at its SPX Express sorting center in Pulau Indah (Selangor), and the full commitment of SPX’s growing community of diverse couriers and sorters, sellers were able to maintain long-term growth with faster average delivery times of e-commerce orders.
“Our couriers form the backbone of the logistics infrastructure we provide that helps many underserved sellers in Malaysia’s digital economy,” said SPX Malaysia Director Cheah Lee Sun. “We invite everyone to join us in celebrating our everyday heroes — our couriers — who help connect small businesses and buyers across the country, for their hard work and relentless commitment to building relationships and to serve our communities.
Since 2021, SPX has been committed to promoting inclusion in the workplace, launching initiatives that provide flexibility and foster a culture of community development for our sorters, couriers, delivery people, supervisors and team leaders. SPX has made impressive progress, particularly in supporting women, with a 40-fold increase in the number of women placed in all kinds of management and operational roles. Today, a record 40% of sorters and 13% of couriers are women nationwide.
Siti Nurul Shakila, a full-time courier driver at SPX’s Subang Bestari hub, holds a Goods Driver’s License (GDL) and drives a Luton truck to deliver parcels to the Setia Alam community. “Flexible working hours allow me to balance between taking care of my sick sister at Hulu Langat and delivering packages. However, I always make sure to meet my daily KPIs by ensuring that all packages are delivered to customers before the end of the day.
Shakila explains what life is like behind the scenes at SPX Delivers Love Month: “I deliver on average 200 packages a day to homes, offices and apartments. This number may increase during peak periods such as payday sales. Despite the high volume, I am committed to providing excellent customer service by handling packages with care, remembering each customer’s delivery preferences and specific instructions. I think this is important because it creates a connection and trust with customers when I deliver packages.
Behind each courier who welcomes the customer at the last mile, there are people like Numy Elwin Mohd Deli, unloading manager, who ensures the correct handling of packages at every stage: “I maintain a strict approach because I believe in the seriousness of our I also emphasize the importance of respect between team members while offering a helping hand to those who may be exhausted, especially during periods of high parcel volume. This is essential to foster a positive work environment and ensure smooth operations.
Love for SPX couriers poured in within hours of SPX cheering in urban and rural areas of Kedah, Kelantan, Terengganu, Melaka and Klang Valley. “Thank you for always sending items to my home in good condition. May Mr. Encik be granted a long life, be provided with nourishment, be in good health, and be facilitated in all affairs of this world and the hereafter. said a customer at Hulu Langat, Selangor.
Hashtag: #SPX #SPXExpress #SPXMalaysia #SPXDeliversLove
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