Through this business agreement, SK Telecom uses the AI call platform ‘NUGU Bizcall’ to provide pilot services that can improve work efficiency, such as checking the safety and security of people making calls. object of personalized care for the elderly and the advancement of care work. by survival companies, said he decided to do so.
Prior to signing the agreement, SK Telecom and the Assistance Center for Seniors Living Alone used the “NUGU Biz Call” in December last year to test approximately 4,700 inspection information calls to avoid damage caused by cold spells or heavy snowfall in winter. It confirmed the safety of around 600 elderly people and people with underlying conditions likely to be hospitalized.
Meanwhile, the Support Center for Older People Living Alone has been commissioned by the Ministry of Health and Welfare to support the personalized care service for the elderly and provides a variety of personalized services to 500,000 people. seniors who need physical and emotional care to support a stable position. -retirement life.
In addition, specialist services are provided to check people’s safety and support individual counseling or mental health treatment for older people who have difficulty moving around and fear social isolation. There are approximately 2,000 dedicated social workers and 30,000 life support workers working through the Support Center for Seniors Living Alone.
SK Telecom and the Comprehensive Support Center for the Elderly Living Alone will guide 20,000 beneficiaries of personalized care service for the elderly this year, guide safety instructions during hot and cold seasons and carry out safety checks of the ‘IA. services. Additionally, the two companies plan to improve the service so they can provide timely and helpful information to recipients of elder care services while reducing direct calls from living caregivers in the future.
Eom Jong-hwan, Head of SK Telecom’s ESG Alliance, said, “We will continue to make efforts so that SK Telecom’s AI and ICT technologies can help strengthen the social safety net for people. elderly.
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