Sinch has appointed a leader in 2025 Gartner® Magic Quadrant ™ for the consecutive CPAASTHIRD YEAR

For Sinch, this recognition strengthens the leadership of the company in the orchestration of smart customer communications worldwide

Stockholm,, July 24, 2025 / Prnewswire / – Sinch (Sinch AB (Publ) – XSTO: Sinch), which is a pioneer in the way the world communicates via its client communication cloud, announced today that it had been named leader in 2025 Gartner® Magic Quadrant ™ for the communication platform as a service (CPAAS). This marks the third consecutive year that Sinch received this recognition.

Sinch feeds customer communications for more than 175,000 companies worldwide, dealing 900 billion commitments per year. In the past year, Sinch has introduced the following capabilities to help companies transform their customer commitment:

• Sinch ai with intentional intelligence for generative writing, detection of feelings and filtering fraud
• Sinch is committedMultichannel mail platform without code with AI creation and orchestration capacities
• Improved RCS capacitiesdeliver 1 billion messages worldwide with simplified provisioning
• Extended platform integrations With Salesforce, Adobe, SAP, HubSpot and more than 500 other platforms
• Vocal innovations Including the drop in the elastic sip and the emergency notification in accordance with the FCC

“We see being positioned as a leader for the third consecutive year as recognition of our progress and our motivation for what awaits us,” said Laurinda PangCEO of Sinch. “While companies sail in an increasingly complex communication landscape – from the transformation of AI into new regulations in preference for customer evolution – they need more than technology. They need a unified and deeply integrated platform on which they can count, the innovation that makes us advance and a partner with global scope and local expertise. It is the commitment that makes us advance.”

The Gartner Magic Quadrant for the CPAA evaluates suppliers based on rigorous research and based on facts, the positioning of suppliers in four quadrants – leaders, challengers, visionaries and niche players – according to their ability to execute and complete the vision. We consider this analysis as a key resource to help organizations select the right CPAAS partner for their specific needs.

Get your free copy of the Gartner Magic Quadrant ™ 2025 for CPAA To see how Sinch is evaluated and what this recognition could mean for your business.

Source: Gartner, Magic Quadrant for the communication platform as a service,

By Lisa unden-Colabd,, Ajit Patankar,, Pankil Sheth,, Brian Doherty,, June 24, 2025

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Gartner does not approve of any supplier, product or service represented in its research publications and does not recommend technology users to select only suppliers with the highest notes or another designation. Gartner research publications are made up of the opinions of Gartner’s research organization and should not be interpreted as de facto statements. Gartner declines all guarantees, expressed or implicit, with regard to this research, including all guarantees of market quality or adequacy for specific purposes.

CONTACT:

For more information, please contact:

Janet LennonDirector of global public relations

janet.lennon@sinch.com | 1.206.914.6175

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