Shall without seamless vocal automation with unequaled omnichannel speed, precision and integration
Seoul, South Korea,, August 27, 2025 / Prnewswire / – Sendbird Inc., the AI communication platform, which trusts the biggest brands in the world, announced today the availability of Sendbird Voice Ai, a new generation voice automation solution designed to manage the disorder of real conversations with speed and precision.
In customer service, tone and response time in the first second can define the whole interaction. However, according to Fork The state of AI agents, 2024 Report, most conversational AI solutions are still struggling to provide rapid, natural and coherent support, especially during orchestration on several channels. Sendbird Voice AI is designed to meet these challenges, allowing marks to provide unified and human experiences through voice, SMS, e-mails, the web and the integrated cat.
“The voice remains the most intuitive and accessible channel, especially for less comfortable customers with digital tools,” said John S. KimCEO of Sendbird. “With the voice AI, we redefine the customer experience through speed, precision and omnichannel integration in a powerful solution.”
Sendbird Voice AI offers real -time analyzes and transcriptions for incoming calls, takes charge of the text available and recognition in 29 languages, and allows brands to personalize accents, tones and languages to reflect the needs of their customers. The solution also undergoes rigorous tests in developing environments and guarantees transparency in AI decision -making, promoting confidence and responsibility for deployment. Above all, it guarantees transparent transfers to agents live each time human support is necessary, by maintaining the continuity and reliability of customer interactions.
Unlike traditional vocal recognition tools, Sendbird Voice AI captures the intention of users and emotional nuances, allowing contextual and empathic responses. Each deployment is validated in relation to the scenarios of the real world with Sendbird Trust OS, guaranteeing reliability, adaptability and coherent resolution of business quality.
About Sendbird
Sendbird is the main omnicanal agent platform used by Global Enterprises to raise the customer experience in initiating the autonomous support and sales conversations, to keep humans in the loop for complex requests and to re-engage customers with proactive commercial messages.
By COmbining omnichannel IA With proven and award -winning communication APIs, Sendbird allows companies to create AI agents and promote significant client connections on a large scale. Known of more than 4,000 world brands – including Rakuten, Doordash, Match Group, Noom and Yahoo Sports – Sendbird feeds more than 7 billion conversations each month, offering exceptional reliability, security and compliance that meet business level demands.
Whose head office CaliforniaSendbird is supported by Iconiq, Softbank, Tiger Global, Y Combinator and other leading investors.
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Source Sendbird
