- The agreement will see Riyadh Air Levier IBM Watsonx and IBM Consulting Solutions to lead the vision of Riyadh Air as the first digital airline in the world
- The collaboration aims to help fuel the mission of the Saudi airline to launch flights in 2025 while offering high guest experience
Riyadh, Saudi Arabia,, February 25, 2025 / Prnewswire / – Today, IBM (NYSE: IBM) announced a new agreement with Riyadh Air, which will integrate Watsonx, the IBM portfolio of IA and IBM Consulting Solutions products to establish a company’s capacity to raise Riyadh Air experiences Guest and Employee. While Riyadh Air is preparing for its inaugural flights at the end of 2025, the new Saudi airline established another key construction element of its trip in the redefinition of air trips as a first digital indigenous carrier in the world.
The announcement took place at the third edition of the Fii Priority Miami 2025 Summitwhere IBM and Riyadh Air senior executives, including Adam Boukadida, Riyadh Air -en -Financial, and Mohamad AliPlease and head of IBM Consulting, reaffirmed their commitment to stimulate innovation in the aviation sector.
The construction of a world class airline requires more than planes and infrastructure; It requires an intelligent digital foundation that anticipates passenger needs, rationalizes operations and empowers employees. Riyadh Air launches this challenge by making AI the driving force behind its transformation.
“Riyadh Air is more than a simple airline; it is a bridge to new opportunities for travelers in the kingdom and beyond,” said Adam Boukadida, Riyadh Air Chief Financial Office. “While we get closer to our first flight later in 2025, our vision is to provide a transparent world -class travel experience by widening our scope, our pioneering innovations and redefining industry standards. The power of the ‘AI, intelligent customer interactions with optimized flight operations, to define a new reference for the future of aviation.
This agreement aims to strengthen Riyadh Air’s position as a truly digital native airline, based on IBM products and solutions, as well as IBM Consulting as an integrator of main systems. Watsonx, the IBM IBM product portfolio, will serve as a basis for the Riyadh Air IA platform, leading critical functions and promoting open innovation with multi-model AI. The new platform will be built by emphasizing data security, confidentiality, regulatory compliance and responsible adoption of AI. Riyadh Air will also operate agentic AI to deploy autonomous robots to allow seamless and personalized system interactions.
IBM will supervise the installation and deployment of Watsonx, as well as to develop cases of use of AI using the IBM garage methodology to conduct automation and digital transformation.
With IBM consulting advantage, A delivery platform powered by AI, Riyadh Air will deploy AI solutions to increase efficiency and service, including virtual assistants supplied by AI for customers and self-service employees.
“By incorporating Watsonx at the heart of his operations, Riyadh Air adopts an AI-ST-family approach to redefine plane trips and establish new industry standards such as the first digital airline in the world,” said Mohamad AliSenior vice-president and head of IBM Consulting. “Together, we overcome our teams with AI to improve travelers’ experiences, optimize operations and shape the future of aviation Saudi Arabia and beyond. “”
The airline’s decision to associate with IBM Consulting and Watsonx was motivated by the solid history of IBM in the transformation of the AI, supported by successful past commitments with Riyadh Air which established confidence and credibility . IBM’s immersive commitment model played a key role in the extended relationship. IA workshops have presented real advantages for customers and employees, and IBM has offered AI technology and business services in an integrated solution adapted to the digital objectives of Riyadh Air. In addition, IBM Consulting Advantage allows Riyadh Air employees and IBM consultants to work side by side to offer rapid innovation, evolving solutions and accelerated value by helping Riyadh to shape new generation travel experiences.
Riyadh Air’s strategy was led by AI Saudi Arabia Vision 2030, which aims to serve 330 million passengers per year by 2030, positioning the kingdom as a global aviation center. By integrating AI into its ecosystem, Riyadh Air establishes a new reference of industry as a truly digital native airline. This collaboration with IBM marks a transformer leap forward, allowing a complete, intelligent and highly personalized travel experience designed to anticipate and adapt to the evolutionary needs of travelers from around the world.
About Riyadh Air
Riyadh Air is a world class airline belonging to the public investment fund (PIF). Launched in March 2023, the airline will be an airline with a complete service managed by Digital which adopts the world’s best practices of sustainability and security in its advanced aircraft fleet. Riyadh Air will endow its planes with the most advanced and advanced cutting -edge features with innovative interiors and cabin experiences and the best of the next generation of digital flight entertainment systems and connectivity solutions. Riyadh Air will link guests to more than 100 destinations around the world by 2030 by offering an exceptional guest experience with authentic and warm Saudi hospitality in his heart.
For more information, please visit our website: www.riyadhair.com – and for any media request, please contact us at: media@riyadhair.com
About IBM
IBM is one of the main suppliers of global hybrid and AI and advice expertise. We help customers in more than 175 countries to take advantage of information from their data, rationalize business processes, reduce costs and gain competitive advantage in their industries. More than 4,000 government and social entities in fields of critical infrastructure such as financial services, telecommunications and health care is based on the IBM hybrid cloud platform and the Outhift red hat to quickly affect their digital transformations , effectively and safely. IBM’s revolutionary innovations in AI, quantum IT, cloud solutions specific to industry and advice offer open and flexible options to our customers. All this is supported by IBM’s long -standing commitment to trust, transparency, responsibility, inclusiveness and service. Visit www.ibm.com For more information.
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IBM Media Contact:
Aymen Alfaraj
IBM communications
Aymen.alfaraj@ibm.com
Source IBM
