SYDNEY, AUSTRALIA – Media OutReach – August 29, 2023 –
Information®, the industry’s cloud computing company, today announced that Riverina Water has deployed
Infor CloudSuite Public Sector Customer and Billing modules as part of its ambitious digital transformation project, with early positive signs for the organization that will have a ripple effect on customers ready to reap the rewards of real-time transaction capabilities anywhere, anytime time and on any device.
Andrew Crakanthorp, CEO of Riverina Water
The strategic decision to implement Infor’s cloud-based enterprise software platform is part of Riverina Water’s unwavering pursuit of customer excellence. In a survey conducted earlier this year in its supply area of Wagga Wagga City, Lockhart Shire and parts of the Grand Hume and Federation Council areas,
General satisfaction with customer service was rated 4.69 out of 5. As a winner of the prestigious
Sam-Samra Award for the most improved local water utility in New South Wales (NSW), Infor will be instrumental in helping Riverina Water better manage costs, secure IT investments and improve service delivery to more than 77,000 customers by retiring legacy systems and moving to the cloud.
Learn more about Infor CloudSuite Public Sector And Infor Finance and Supply Management
Infor CloudSuite Public Sector, which includes Infor Financials & Supply Management, Infor CIS Billing, and Infor Enterprise Performance Management (EPM) (for integrated planning, budgeting, forecasting and financial consolidation, business intelligence, and analytics), has was selected following a competitive bidding process in an attempt to ensure that Riverina Water is well positioned to operate in an increasingly digital world, while supporting work processes, procedures and effective service delivery – both internally and externally.
“We are delighted that Infor was able to complete the first phase of our transformation program. The system has only been in production for two months and we are already seeing tangible benefits with a number of manual processes now automated. I look forward to seeing how this will further benefit our customers in the future,” said Andrew Crakanthorp, CEO of Riverina Water.
“Infor plays an important role as a trusted partner in our commitment to providing safe and reliable drinking water to an ever-growing community. Infor was selected for its experience in the deepwater industry and its flexible, agile, secure and customizable cloud offering – all ingredients for an industry-specific solution tailored to our needs as we seek to strengthen the service delivery and enhance our position as a customer-centric organization with best-in-class customer service,” said Crakanthorp. “It is important to note that this is a long-term partnership that will help us achieve our strategic goals.”
Riverina Water plans future deployments of Infor solutions, including asset management, finance, supply chain management, and Infor’s managed service, CareFor.
Infor has a proven track record worldwide as the cloud solutions provider of choice for digital transformation programs for utilities and government entities. In New Zealand, Infor was recently designated as the “system of record” for its water reform program. The country’s largest water authority, Watercare, is a long-time customer, as is the Waikato Regional Council, alongside six of the 18 water companies in Victoria, Australia. In the United States, the main water authority, Elsinore Valley Municipal Water District, is also a client.
“We are thrilled with the success of Riverina Water’s digital transformation project so far, especially since the rollout began towards the end of the pandemic,” said Terry Smagh, senior vice president and general manager of the Asia-Pacific and Japan at Infor. “We are proud to play our part in achieving Riverina Water’s strategic goals so they can succeed in a world where customers expect 24/7 always-on functionality, with capabilities in real time. Both organizations are driven by a shared commitment to customer excellence. , and Infor’s purpose-built, industry-specific CloudSuite solution will ensure improved service delivery and results for Riverina Water’s end customers, internal users and external stakeholders.
Media Contact:
Phyllis Tan
Infor Asia-Pacific
[email protected]
+65 9799 9133
Hashtag: #Info
The issuer is solely responsible for the content of this announcement.
