KUALA LUMPUR, MALAYSIA – Media OutReach – September 5, 2023 – Reply.io, a pioneer in customer conversation management solutions, is proud to announce that it has obtained the prestigious ISO 27001:2022 certification. This is an important milestone in the company’s continued pursuit of impeccable data security, operational excellence and industry leadership.
Raising the standards in data security
ISO 27001:2022 is a comprehensive standard that guides organizations of different sizes across all industries on how to establish, implement, maintain and improve a systematic data security and risk management system.
With the increasing prevalence of cybercrime, effectively managing customer data is a daunting task. ISO 27001 guides organizations in raising risk awareness, preventively managing vulnerabilities and implementing a comprehensive strategy involving people, policies and technology.
By obtaining ISO 27001:2022 certification,
answer.io not only demonstrates its commitment to protecting sensitive customer information, but also strengthens its defenses against cyber threats and achieves high standards of operational excellence.
This is a company-wide initiative, spanning HR, that conducts strict background checks during the hiring process on technical teams. The latter implemented strict security procedures, from end-to-end processes to vulnerability management, and used robust cybersecurity technology to ensure continued ISO compliance by monitoring elements such as customer devices. employees, even at rest, and the AWS infrastructure. Any discrepancies will trigger rapid alerts for resolution within the agreed SLA timelines.
The impact of ISO 27001:2022 certification on
answer.ioUsers and their customers
Reply.io‘s ISO 27001:2022 certification benefits the thousands of businesses that rely on its platform for customer conversations at every stage of the customer journey.
This certification reflects high standards of data security through a robust Information Security Management System (ISMS), protecting against breaches and unauthorized access in accordance with internationally recognized standards. Additionally, it offers an effective risk management framework that streamlines operations, reduces disruptions and improves workflow.
In turn, businesses can foster trust by assuring their customers that their data is handled with the utmost care and protected by rigorous security protocols.
Reply.ioSeamless ISO compliance provides customers with a clear understanding of how their data is managed, processed and protected.
Promote trust and reliability
“We are delighted with our successful acquisition of ISO 27001:2022 certification, which demonstrates our commitment to protecting user data and solidifies our position as an industry leader,” said
answer.io CEO Gerardo Salandra. “Customers are increasingly looking for partners they can trust with sensitive data. Following this, we deployed a Trust Center so that users can interact with our platform with even more confidence.
answer.io Trust Center compiles company practices, policies and procedures for privacy, security and compliance. It is a symbol of transparency and assurance that aims to build trust between
By making its privacy practices and security measures highly visible and accessible,
answer.io allows its customers to verify compliance with their respective compliance prerequisites. Interested parties can also subscribe to receive updates on the latest security measures and policies to track continued improvements.
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The issuer is solely responsible for the content of this announcement.