Hong Kong And Shanghai,, May 3, 2025 / Prnewswire / – Ping an insurance company (group) of ChinaLtd. (“Ping an“, The” Company “or the” Group “, HKEX: 2318; SSE: 601318) established the” 502 emergency assistance work force “to coordinate emergency responses and help from Chinese citizens affected by the May 1st near traffic accident Yellowstone National Park in the United States. Preliminary reports indicate that the collision between a van and a tourist van Idaho led to the death of five Chinese citizens and injuries to eight more.
After the incident, Ping an Quickly activated its level 2 emergency intervention protocol for the main incidents. The company’s working group is led by CO-PDG Michael Guoand includes the secretary of the board of directors and the brand director Richard ShengDirector of Administrative Affairs Zhiliang Wang,, Ping a life President Zheng YangPing an P&C President QuantityPing a health insurance president Yougang ZhuPing an fine president yue lu, and ping an insurance corp. President Weimin Gan.
Under the direction of “502 emergency assistance work force” ,, ” Ping an Commercial units – including life insurance, P&C, pension and health insurance insurance – have created specialized emergency intervention teams. These teams work in close collaboration with local medical institutions, rescue organizations and insurance companies to provide seven key emergency assistance measures abroad, including the processing of prior complaints, direct remuneration, emergency aid and medical support for eligible customers.
Ping an is in conjunction with the Chinese embassy in the United States and the general consulate in San Francisco. Under the direction of the Ministry of Foreign Affairs of Chinathe Chinese embassy and the general consulate of San Francisco, Ping an Will collaborate with relevant help and medical organizations abroad to help the wounded and families of the deceased. In addition, Ping an launched a special emergency aid program abroad, offering aid to anyone affected by the accident, whether Ping an customers. Individuals can call 95511 emergency hotline to get help. To date 3 p.m. Beijing have a time on May 3,, Ping an has not identified any of its customers as being involved in the accident.
The company will closely monitor the progress of emergency intervention efforts related to this accident, will continue to select customer participation, to mobilize resources to support medical treatment for injured and ensure the implementation of all emergency services abroad, accelerated complaints and customer service initiatives. Ping an is determined to do everything possible to help the customers concerned and their families to navigate in this difficult period.
Below are seven key measures for emergency aid abroad:
- Proactive complaint service: actively identify customers who can be assigned and contact to provide complaint services.
- Treatment of accelerated complaints: 24/7 report hotline dedicated via 95511, with access to abroad available at +86 755 95511.
- Medical support: Providing services such as emergency medical care, medical transport, repatriation, hospitalization, early payment, medical translation, provision of urgent drugs and the support of medical equipment.
- Emergency assistance: offer services, including the repatriation of remains / ash, local funeral costs / funeral, arrangements for relatives to manage posthumous issues, repatriation of minor children, family visits and accommodation for recovery.
- Simplified process for accidental death complaints: for customers who have undergone an accidental death in this incident, the beneficiaries can request death complaints on the basis of death lists confirmed by the government. Supporting documents such as death certificates, cremation certificates and household desregation certificates can be provided later.
- Early compensation for confirmed deaths: transmitting proactive prior compensation for confirmed death cases.
- Complaints without documentation of the policy: for the customers concerned, if the basic information of the basic police of the applicant corresponds to the database of the insurance company, the complaints can be processed without requiring the documentation of the physical policy.
About Ping a group
Ping an insurance company (group) of ChinaLtd. (Hkex: 2318/82318; SSE: 601318) is one of the largest financial services companies in the world. It strives to become a world renowned supplier for integrated funding, health and care for the elderly. As part of the “Finance + Health and Senior Care” strategy focused on technology, the group provides professional services “Financial Advisory, Family Doctor and Senior Concierge Care Concierge to its 242 million retail customers. Ping an Advance intelligent digital transformation and use technologies to improve the quality and efficiency of financial companies and improve risk management. The group is listed on the stock market by Hong Kong And Shanghai. At the end of December 2024, Ping an had more than RMB 12 Billions in total assets. The group ranked 29th In the Global 2000 list of Forbes in 2024 and 53RD In the overall 500 makeshift list in 2024.
For more information, please visit www.group.pingugan.com And follow us on LinkedIn – Ping an.
Show the original content:https://www.prnewswire.com/apac/news-releases/ping-an-rapidly-launes-conveseas-mergency-ssance–support-chinese-citizens-afected-by-Major-TRAFFIC-ACCIDER-IN-US-30245472.html
Source Ping An insurance company (group) of ChinaLtd.
