A pensioner can avail the doorstep services provided by several public sector banks and the country’s postal service to submit their Jeevan Pramaan Patra.
According to a circular issued by the Department of Pension and Pensioners’ Welfare on September 20, 2021, pensioners can submit the life certificate by using the Doorstep Banking Alliance of 12 public sector banks or the Doorstep Service of the postal department for submission of Digital Life Certificate.
Here is how to submit one’s life certificate via these doorstep services.
Doorstep banking Alliance: This is an alliance between 12 public sector banks for providing services at the doorstep of the customer. The banks in the alliance include State Bank of India (SBI), Punjab National Bank (PNB), Bank of Baroda, Bank of India, Canara Bank, Bank of Maharashtra, Central Bank of India, Indian Bank, Indian Overseas Bank, Punjab & Sind Bank, UCO Bank and Union Bank of India. The alliance has introduced the service for collection of life certificates under the umbrella of doorstep banking services.
How to avail: A pensioner will have to first book the service either via mobile app, website or by calling on toll-free number. The doorstep agent will visit the pensioner’s home on the date and time as per the appointment.
As per the alliance website, “In the current pandemic situation, it is difficult for customers, especially pensioners to visit branch for Submission of Life Certificate. PSB Alliance has brought the Submission of Digital Life Certificate facility through Door Step Banking, Pensioners may book the service through any of channel i.e. DSB App/Web Portal/Toll Free Numbers. DSB Agent will visit the doorstep of the customer and collect online Life Certificate using Jeevan Pramaan App.”
To book the service, download ‘Doorstep Banking’ app from Google Playstore or access the website doorstepbanks.com or www.dsb.imfast.co.in/doorstep/login or call on toll-free number 18001213721 or 18001037188.
Do keep in mind that a bank may levy a fee for availing this doorstep service. However, such charges are not mentioned on the alliance website. As per SBI’s website, financial and non-financial services are charged at Rs 75 plus GST.
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Doorstep service for submission of Digital Life certificate through postman: In November 2020, the Department of Posts along with the Ministry of Electronics and Information Technology launched the Doorstep Service for submission of Digital Life Certificate through the postman.
As per the pension department circular, “In order to make this facility available across the country, DoPPW roped in the India Post Payments Bank (IPPB) to utilize its huge network of Postmen and Gramin Dak Sevaks in providing doorstep facility to pensioners for submission of life certificate digitally.” To avail this service, pensioner will have to download ‘Postinfo’ App.”
How to avail: As per the India Post Payments Bank (IPPB) website, this service is available for IPPB and non-IPPB customers. To avail the Digital Life Certificate (DLC) service, a customer can contact the nearest post office or place a request for a doorstep visit by the postman/Grameen Dak Sevak. The Department of Posts has also enabled scheduling of doorstep requests through the Post Info app or through the website http://ccc.cept.gov.in/covid/request.aspx .
Further, the issuance of DLC is a completely paperless, seamless and hassle-free process, and the certificate is generated instantly. On successful completion, a Pramaan ID is generated that is shared with the pensioner by National Informatics Centre (NIC) directly. Once the Pramaan ID is generated, pensioners can download the DLC through the link https://jeevanpramaan.gov.in/ppouser/login. For every successful generation of DLC, a nominal fee of Rs 70 (inclusive of GST/ CESS) will be charged. There will be no doorstep charges levied for IPPB or non-IPPB customers for issuance of DLC.
A pensioner will have to keep the following documents handy for generating digital life certificate:
- Aadhaar number
- Existing mobile number
- Type of pension
- Sanctioning Authority
- PPO number
- Account number (Pension)
Do keep in mind that the pensioner’s Aadhaar number must be registered with the pension disbursing agency (bank/post office etc.).