Genai capacities exceeded 100% of Manurife’s workforce with a commitment rate of 75%

C $ Unless otherwise indicated in TSX / NYSE / PSE: MFC Sehk: 945

Manurife’s digital capacities, including AI compatible improvements, should generate a triple return on investment over five years until 2027

Toronto,, March 6, 2025 / Prnewswire / – Manurife announced today that more than 75% of its global workforce is engaged with Genai by learning, experiences and immersive tools, in particular ChatmfcHis assistant from Genai owner introduced in 2024. Manulife actively invested in AI tools to integrate through his workforce since the practice of AI was introduced almost ten years ago.

By democratizing access to AI compatible solutions, the company allows colleagues to walk its potential in their daily workflows, improving efficiency and stimulates innovation. AI is not an autonomous function at Manufe, it is an integral part of the operation of the company between teams, geographies and commercial units.

A culture of AI democratization and innovation

“The AI ​​is a transformative, and it creates efficiency for the way we work, create and interact with each other,” said Jodie WallisWorld Director of Analysis, Manulife. “By equipping our teams with Genai tools, we allow them to work more intelligently, to move more quickly and to make a greater impact. We have doubled our IA impact by diversifying and widening solutions, by strengthening the data and platforms of AI and by practicing the governance responsible for AI, by proving that our teams see a real value.”

Manulife has made an investment of several billion dollars in its digital transformation, including a cloud-based data platform and an AI platform and AI solutions on a scale. Today, the company has deployed:

• ChatmfcAvailable on Manarife’s global workforce, this Genai tool can be used to automate routine tasks and allow employees to focus on greater strategic work.
• A skills strengthening program that allows colleagues at all levels to understand, experiment and effectively apply AI.
• More than 35 cases of use of Genai through Canadathe United States, and Asia have been deployed to date, with 70 additional Genai use cases to be deployed by the end of 2025. These cases of use of Genai come from the company’s pipeline from more than 400 Genai solutions submitted by its workforce.
• A dedicated talent basin of nearly 200 global scientists of data and automatic learning engineers, integrated through the organization to scale the capacities of the AI.

Global Manulife AI strategy: scale of responsibility

“AI stimulates efficiency, feeds growth and strengthens our results in the world,” said Karen LegettDirector of global marketing, manulife. “By incorporating the AI ​​on a large scale, we do not optimize operations – we allow colleagues to deepen relations with customers, to improve advisers’ connections and to unlock new sources of income. As a strategic long -term success facilitator, AI will continue to be an angular stone of the responsible and scalable growth of Manufe.”

Manarife’s commitment to responsible AI ensures that innovations are aligned with ethical, security and sustainability standards. Society Principles of responsible AI Guide how the solutions are designed, developed and deployed, strengthening confidence and transparency in AI applications.

Beyond ChatmfcAI is integrated into customer interactions, operations and strategic decision -making. Examples include:

• New ways of working: The new AI compatible translation tool of Manulife offers global access to real-time self-service translations in 9 languages, increasing efficiency and speed.
• Income growth: the sales activation tool, initially launched in Singaporeprovides personalized information to advisers. Its rapid global expansion, including wholesalers, has extended to several world markets.
• Customer experience:: The solutions fueled by Genai now support more than 110 million calls per year, with a new expansion planned this year. Deployed to all North America contact centers and be on the scale of our Asia Operations, technology improves response speed, precision and quality of service by providing agents instant responses and supported by the source and trust scores.

The Manarife AI Roadmap for 2025 is designed for the impact, the deepening of IA -centered ideas, improving personalization for customers and advisers and the expansion of investments in evolutionary and responsible solutions. By ensuring that each colleague can take advantage of AI in his work, Manulife strengthens his position as leader in the adoption of AI in financial services.

Manulife expects their digital capacities, including AI compatible improvements, generate a triple return on investment over five years until 2027 with more $ 600 million Advantages¹ Made in 2024 from our digital initiatives worldwide².

To learn more about the progress of Manurife AI, visit: https://www.manulife.com/en/about/ai.html

Prudence concerning prospective declarations

This document contains prospective declarations within the meaning of the provisions of the “security redo” of the Canadian laws of provincial securities and the American law on the reform of private disputes of the 1995 litigation values ​​with regard to the use by manulife of its digital capacities, including the AI ​​compatible tools, and the expected advantages that it awaits. Although we think that the expectations reflected in such prospective declarations are reasonable, these declarations imply risks and uncertainties, and an undue dependence should not be granted to such declarations. Certain material factors or assumptions are applied to make prospective declarations, and real results may differ materially from those expressed or involved in such declarations. Important factors that could ensure that real results differ significantly from expectations include, without limiting themselves, general economic affairs and conditions; Changes in laws and regulations concerning the use of AI compatible tools; Our ability to execute our digital plans and deploy future digital use cases; our ability to adapt products and services to the changing market; our ability to attract and retain key employees; And our ability to protect our intellectual property and our exhibition to allegations of violation of others. Additional information on the risk factors that could ensure that real results differ materially from expectations can be found in our latest annual and temporary reports and elsewhere in our deposits with Canadian and American regulators of securities.

The prospective declarations of this document are, unless otherwise indicated, indicated on the date of these. We do not undertake to update prospective declarations, unless the law requires it.

About Manufe

Manurife Financial Corporation is a leading international financial service provider, helping our customers make their decisions easier and to improve. With our world headquarters in Toronto, CanadaWe operate like Manufe through Canada,, AsiaAnd Europeand mainly as John Hancock In The United StatesProvide financial advice and insurance for individuals, groups and businesses. Thanks to the management of the wealth and assets of manulife, we offer global investment, financial and pension advice to individuals, institutions and members of the retirement plan worldwide. At the end of 2024, we had more than 37,000 employees, more than 109,000 agents and thousands of distribution partners, serving more than 36 million customers. We exchange like “MFC” on the Toronto,, new Yorkand the Philippine scholarships, and under “945” Hong Kong.

Not all offers are available in all jurisdictions. For more information, please visit Manufe.com.

Manulife media contact:

Anne Hammer

ahammer@manufe.com

617-663-4746

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Source Manarife Financial Corporation

Source: PR Newswire