Agency defined to transform the operations of the service service and improve user experiences thanks to automation and intelligent vocal workflows
Rockville, md.,, September 18, 2025 / Prnewswire / – 3clogicThe main contact center platform fueled by AI for serviceNow®, announced today the last adoption of its Service on services by Alberta Energy Regulator (AER). Collaboration marks an important step for ARA because it seeks to complete its existing investment in the product management product (ITSM) of ServiceNow with advanced capacity of the AI of voice and contact designed to optimize the experiences of employees and back office operations.
As a vital authority Alberta, CanadaSupervising the development of environmental energy resources, administration, protection and public security, the ARE continuously strives from operational excellence. In response to these evolving needs, AE has sought a complete solution to stimulate automation, improve vocal work flows, stimulate agent productivity, increase analytical information and reduce operating expenses.
“This partnership with 3clogic is an important step for us,” explains Anna Alron, responsible for delivery of services to Alberta Energy Regulator. “Integrating advanced Voice Ai With our ServiceNow platform, we are not only improving our operational efficiency, but also improve the experience of our agents and customers that we serve. “”
Transforming the experience of AER employees
The adoption of the 3clogic solution by AER is aligned with the growing demand for vocal commitments. According to a recent Zendesk report[1]90% of organizations believe that the voice of AI inaugurates a new era of vocal interactions. Consequently, DSIs, CTOS and service office managers are impatient to modernize their operations with innovative vocal technologies that fit perfectly with their servicenow body and existing data to:
Offer a unified agent experience: 3CLOGIC offers a full agent interface that incorporates vocal and SMS interactions into the ServiceNow platform, allowing agents to manage all customers’ commitments from a single workspace.
Activate intelligent vocal workflows: The 3clogic intelligent vocal workflows automatize routine tasks, while buying complex requests to the most qualified live agent.
Rationalize information from the contact center: By integrating data from the contact center with the analysis of ServiceNow, companies obtain a single consolidated view in customer interactions and the performance of agents to allow continuous improvement initiatives.
A way to follow for organizations
“We are delighted to welcome Aer to the 3clogic family,” said Bob DohertyVP sales. “This partnership underlines the market transition to voice interactions and demonstrates how organizations can take advantage of advanced technologies to rationalize operations and improve services. We are impatient to support the AR in their trip to operational excellence.”
3CLOGIC is a certified ServiceNow technology and an advanced platform construction partner with offers available for services IT services management,, CRM and industry workflowAnd Service of HR services Products. The organization will reveal its latest set of AI and contact center capabilities with a number of world events to come in Dallas,, London,, Chicago,, new York,, MunichAnd Amsterdam.
About 3clogic
3CLOGIC transforms the experiences of customers and employees with its patented and award -winning solutions at the AI Cloud contact center to improve the main CRM and customer service management platforms. Available worldwide and exploited by the main brands of the world, its offers allow business organizations with innovative capacities, such as intelligent autonomy, generative AI, voice AI, agent automation and coaching, and delivery of better, and more personalized feelings for operational costs, employees and customer service. For more information, please visit www.3clogic.com.
[1] Zendesk 2025 Cx Trends report.
Source 3clogic
