Recognized for visionary innovation and disciplined growth, delivering exceptional customer satisfaction and operational excellence in Brazil’s evolving landscape.
SAN ANTONIO, May 7, 2026 /PRNewswire/ — Frost and Sullivan is pleased to announce that AEC was awarded the title of Brazilian Company of the Year 2026 in the customer experience management sector for its exceptional achievements in innovation, strategy execution and customer impact. This recognition highlights AeC’s consistent leadership in achieving measurable results, strengthening its market position and delivering customer-centric innovations in an evolving competitive landscape.
Guided by a long-term growth strategy focused on innovation, resilience and customer trust, AeC has demonstrated the ability to adapt and lead in a rapidly changing landscape. The company’s strategic agility and sustained investments in AI-based solutions have enabled it to grow effectively across Brazil. By prioritizing proprietary technologies tailored to local market needs, AeC ensures agility, cost-effectiveness and high-impact service delivery.
Innovation remains at the heart of AeC’s approach. Its suite of AI-powered solutions, including the TeIA platform and AI co-pilot capabilities, addresses the full range of customer experience management needs, providing enhanced security, real-time fraud prevention and intelligent automation. These capabilities enable organizations to improve operational efficiency while maintaining a strongly human-centric approach to customer engagement. “AeC has become the strongest and most consistent market player in this environment. While many competitors struggled with market contraction and operational inefficiencies, AeC tripled its revenue in four years and increased its market share year over year, from 6.2% in 2018 to 17.9% in 2024,” says Sebastian Menutti, industrial director, customer experience at Frost & Sullivan.
AeC’s unwavering commitment to customer experience strengthens its position in the market. By combining advanced analytics with a human-centric delivery model, the company improves agility, ensures profitability and consistently delivers high levels of customer satisfaction. Its ability to serve both traditional and digitally native businesses, which now represent a significant portion of its revenue, demonstrates its adaptability and relevance in the market.
“Receiving this recognition for the fifth consecutive year is a source of great pride and a clear signal of the consistency of our journey. This underlines our belief that technology, when combined with human warmth, is what truly transforms the customer experience at scale. » Said Raphael Duailibi, CEO of AeC.
Frost & Sullivan commends AeC for setting high standards in competitive strategy, execution and market responsiveness. The company’s vision, innovation pipeline, and customer-centric culture are shaping the future of customer experience management and driving tangible results at scale.
Each year, Frost & Sullivan awards the Company of the Year title to a company that demonstrates exceptional strategy development and implementation, resulting in measurable improvements in market share, customer satisfaction and competitive positioning. It recognizes forward-thinking organizations that are reshaping their industry through innovation and growth excellence.
Frost & Sullivan Best Practices Recognition
Frost & Sullivan Best Practices recognitions recognize companies in regional and global markets that demonstrate exceptional achievement and consistent excellence in areas such as leadership, technology innovation, customer experience and strategic product development. Each recognition is the result of a rigorous analytical process in which Frost & Sullivan industry experts evaluate performance through comprehensive interviews, in-depth analysis and extensive secondary research. The goal is to identify the best organizations that are driving transformative growth and setting new industry standards.
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Contact
comercial@aec.com.br
Camila Tinajero
E : camila.tinajero@frost.com
About AeC
AeC is Brazil’s leading provider of customer experience (CX) and business process outsourcing (BPO) solutions, distinguished by its constant growth, innovation and customer-centric execution. With more than 56,000 employees and nearly 30 operating units across eight states, the company combines cutting-edge technology with a unique people approach. AeC serves more than 80 clients, including the industry’s top ten entrepreneurs and leading brands in banking, telecommunications, fintech and digital. Recognized by Frost & Sullivan as Company of the Year for the fifth consecutive time, AeC has increased its revenue 3.5 times over the past four years, highlighting its ability to translate innovation into sustainable value creation for its clients while expanding access to first employment and fostering inclusive growth.
SOURCE Gros & Sullivan
