While replying, the government further said that: “Infosys has acknowledged the technical issues in the functioning of the portal and have informed that technical issues noticed in the functioning of the portal are continuously being resolved. Some of the initial issues experienced by the taxpayers regarding the slowness of the portal, non-availability of certain functionalities or technical issues in functionalities have been mitigated. The department is taking corrective measures through
based on feedback from taxpayers, tax professionals and representatives of ICAI.”
The minister was replying to a question, asked in the Parliament, related to technical glitches faced by the taxpayers after the launch of the new income tax e-filing portal. The minister acknowledged that glitches in the functioning of the portal have been reported by the taxpayers, tax professionals and other stakeholders.
The government launched the new income tax e-filing portal in June 2021. However, after the launch, various glitches were reported by the taxpayers and chartered accountants. This prompted Finance Minister Nirmala Sitharaman to call a meeting with the Infosys officials to resolve these issues.
However, many chartered accountants and various income tax return filing stakeholders are still complaining of problems faced in filing of income tax returns. For example, taxguru.in has highlighted this in an article on its
website.
