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    Home»Application»“40% reduction in operational costs for remote support services thanks to the implementation of OCI” Rsupport
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    “40% reduction in operational costs for remote support services thanks to the implementation of OCI” Rsupport

    Jack NguyenBy Jack NguyenMarch 15, 2023No Comments3 Mins Read
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    Rsupport announced on March 15 that it has introduced Oracle Cloud Infrastructure (OCI) to reduce the cost of remote support service by 40% compared to the previous one and improve service stability, greatly increasing customer satisfaction.

    Rsupport said it plans to introduce additional new clouds that can respond more flexibly to customer demand that has changed since the pandemic and use the same performance against existing data capacity under economic conditions. After reviewing requirements such as performance, flexibility, availability, and security, it was decided to introduce OCI and plans to expand further OCI adoption as part of a multi-cloud strategy.

    According to the company, Rsupport provided stable services due to the stability and availability of the OCI-based service environment and automated backup and disaster recovery support, significantly increasing customer satisfaction. . Additionally, based on proven stability, Rsupport plans to expand new services in the future targeting the company’s global customers, not only in domestic but also global OCI regions.

    The OCI compute service and OCI block storage service introduced by Rsupport offer excellent I/O speed per second (IOPS/GB), flexible scalability and high-speed computing for the price. In addition, the OCI network firewall service enforces security policies that comply with authority regulations and Rsupport requirements to ensure the safe protection of the service’s workloads, the company explained.

    Rsupport’s representative service, “RemoteCall Remote Support Solution”, remotely connects heterogeneous devices located in various locations around the world to help diagnose and resolve problems and outages of IT sites, systems and services. The “RemoteMeeting video conferencing solution” offers differentiated usability and supports lively and immersive remote collaboration through 3D avatars and reaction emoticons. The “RemoteView Remote Control Solution” provides a secure remote working environment for financial institutions and various industries with enhanced security and ease of use.

    An Rsupport official said, “The proposed addition of OCI to the cloud service is an industry best practice that shows that the profit from the cloud-based software business model can be maximized and the stability of the service can be strengthened and reduced.We strongly recommend the introduction of OCI to companies that want to use it stably.

    Yongdae Kim, Vice President of ISV Cloud Business Unit, said, “The cooperation between Rsupport and Oracle in the cloud has proven the differentiated value of Oracle Cloud, which guarantees system flexibility as well as feasibility and stability. economics in a rapidly changing business demand environment in the no “In the future, Oracle Korea will strengthen cooperation and support so that enterprises can reduce barriers to cloud entry and expand digital transformation services to various industries,” he said.
    editor@itworld.co.kr





    Source: Internet

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