Zoom signs partnership with Major League Baseball USA to innovate video playback with Zoom contact centers

Zoom has announced that it has signed a partnership with Major League Baseball (MLB) in the United States. Through this partnership, Zoom will provide the Zoom contact center and Zoom platform technology as Major League Baseball’s new official unified communications platform. By partnering with Major League Baseball, Zoom plans to take MLB games to new heights by providing an enhanced gaming and viewing experience.

“We’ve always looked for ways to leverage cutting-edge technology to move the league forward and provide a better viewing experience for our fans,” said Chris Marinak, Chief Operating and Strategy Officer, Major League. Baseball. operations, we look forward to advancing the racing experience in safe, reliable and innovative ways.

“Zoom’s rapid growth and commitment to making communication easier and better helps Major League Baseball improve the gaming experience and provide transparency for fans, which attracts loyal fans every season,” said Jennine Pelosi, Zoom CMO. “The case for the major leagues’ introduction of the Zoom contact center and Zoom’s all-in-one collaboration platform should show how incumbent brands can constantly innovate and open up new possibilities.”

The content of the Zoom platform integration used in the major leagues is ▲ innovation of the video review process with the Zoom contact center ▲ concise and clear communication via the Zoom platform ▲ league-wide integration and improved collaboration.

According to the company, the number of MLB video reviews performed during the 2022 season was over 1,400. Beginning with the 2023 season, the Umpire Chair (the highest-ranked judge among the four umpires) will perform a video review in a video review center based on Zoom’s contact center solution. The video review process will be broadcast live nationwide on Major League Network and Apple TV, allowing fans to watch the video review process and listen to video commentary from game analysts and commentators.

Major League Baseball plans to create a more transparent and participatory reading culture through the new system. Additionally, on day one of the 2023 Draft, one of MLB’s most urgent and eye-catching events, we plan to use Zoom to securely deliver sensitive information.

Zoom’s all-in-one collaboration platform is used by multiple major league clubs, platforms and broadcasters. In addition to Zoom Meetings, many major league clubs use Zoom Phone to communicate with colleagues and customers, and provide personalized fan service quickly and accurately through the Zoom Contact Center. The Major League Secretariat also uses Zoom Meeting, Zoom Rooms, Zoom Phone and Zoom Webinar.
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