Motorist study: Singapore used car buyers are doing more research than ever before, but trust still falls short

SINGAPORE –
Media OutReach Newswire – 28 April 2026 – More than half of Singapore used car buyers compare multiple options before making a purchase, yet many still experience uncertainty due to unclear pricing and inconsistent information across the market.

More effort, same uncertainty

Consumers today are spending significantly more time researching before committing. On average, buyers take between two to four weeks to evaluate listings, compare options, and review information online before visiting a dealership.

Yet, despite this increased effort, confidence remains uneven. Many respondents cited persistent concerns around hidden fees, unclear valuation methods, and inconsistent inspection standards and issues that continue to undermine trust at the point of decision.

Transparency emerging as the deciding factor

The study found that transparency – particularly in pricing, vehicle condition, and trade-in valuations – is now a key driver of consumer confidence.

Buyers who received clear, itemised pricing breakdowns were up to three times more likely to return to the same dealer, underscoring how trust directly influences long-term customer relationships.

While price remains important, factors such as warranty clarity, after-sales support, and dealer credibility are increasingly shaping final decisions, particularly when comparing similar vehicles.

Persistent risks continue to shape buyer behaviour

The findings reflect ongoing challenges in Singapore’s used car market, where buyers continue to encounter issues such as:

– Hidden or unexpected charges

– Disputes over warranty coverage

– Lack of clarity in transaction processes

These risks reinforce the importance of due diligence and consistent standards across the industry.

Industry context: strengthening consumer protection

The findings come amid broader efforts to improve transparency and accountability within the sector.

The Consumers Association of Singapore (CASE) has consistently encouraged buyers to transact with accredited dealers that adopt clear contractual practices and provide additional consumer safeguards.