Wins Merit Award at the 12th Hong Kong Value Creation for Technology Awards
HONG KONG SAR – Media OutReach Newswire – 28 October 2026 – NineSmart, Hong Kong PropTech enterprise, presented its AI-Powered Work Order Management Solution at the HKTDC Hong Kong Electronics Fair (Autumn Edition) in October 2026. The company demonstrated how AI and IoT technologies can inject automation into property management operations.
During the exhibition, NineSmart participated in the 12th Hong Kong Value Creation for Technology Awards held concurrently and was honored with the Merit Award. Jointly organized by the Angel Investment Foundation and the Hong Kong Trade Development Council (HKTDC), the competition aims to recognize startups that combine innovative technology with strong commercial viability and high investment potential.
Mr. Sing Wong, Business Director of NineSmart, presented the company’s “Smart Property” management solution to the judging panel, highlighting how it effectively addresses key industry pain points to earn this distinction.
Traditional property management teams often rely heavily on manual reporting, task assignment, and cross-departmental coordination when handling complex daily operations, routine inspections, and facility maintenance, such as equipment breakdowns or water seepage, which significantly undermines overall response and operational efficiency.
NineSmart’s AI-Powered Work Order Management Solution integrates IoT, Intelligent video analytics, and an AI Voice Assistant to fully digitize and automate complex dispatching and record-keeping workflows. Accessible via a mobile app and cloud-based management platform, the solution seamlessly connects the entire lifecycle — from incident reporting, task allocation, and progress tracking to completion records. This significantly improves cross-departmental collaboration, drastically shortens response times, and enhances overall transparency in facility maintenance management.
End-to-End A Automation: From Incident Detection to Task Completion
Covering the full lifecycle of daily property operations and estate management, key features include:
- Multi-Channel Smart Work Order Creation: In addition to manual creation by property management teams and frontline staff, the system integrates with CCTV cameras and IoT sensors to automatically trigger and generate work orders upon detecting anomalies.
- AI Automatic Recognition & Precise Allocation: Once backend AI identifies an issue, it instantly generates a work order and pushes notifications to relevant technicians or staff via the mobile app for immediate action.
- Hands-Free Reporting via AI Voice Assistant: Frontline security and engineering personnel can create work orders or update task statuses simply using voice commands. The system converts speech to text in real time and extracts critical information, eliminating tedious manual entry and boosting productivity.
- Cloud-Based Tracking & Complete Visibility: Frontline workers update task progress and submit reports in real time via the mobile app, while management can easily monitor overall status across a centralized cloud platform to ensure every incident is properly handled.
Furthermore, the solution integrates an Emergency Alert System (EAS) with multi-tier notifications via app pushes, SMS and voice broadcasts. During critical incidents, it alerts maintenance personnel to carry out urgent repairs and simultaneously sends safety notices to stakeholders.
Hashtag: #NineSmart #PropertyTechnology #SmartProperty #AIWorkOrderManagement #HKElectronicFair #HKValueCreationforTechnologyAwards
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About NineSmart
NineSmart (www.ninesmart.io) develops PropTech solutions using AI, IoT and cloud technologies to automate building operations, support digital transformation and improve property management efficiency. As a Cyberport incubatee, NineSmart is dedicated to creating innovative, sustainable, and user-centric smart living experiences.
