- Resolve addresses the most costly inefficiencies facing utility providers: labor shortages, aging infrastructure, and responding to extreme weather.
- Next-generation technician management, outage reporting, and predictive maintenance for field service management integrate industrial AI to transform disaster response and network modernization.
SAN DIEGO, February 4, 2026 /PRNewswire/ — IFS, the world’s leading provider of industrial AI software, today launched IFS Nexus Black Resolve for Utilities – purpose-built and combining decades of utility expertise with cutting-edge AI capabilities to revolutionize the most inefficient element of field service operations. The announcement was made at DISTRIBUTECH® International 2026, where IFS is demonstrating how utilities can apply AI to address increasingly complex challenges: from aging infrastructure and extreme weather to workforce constraints, rising customer expectations and growing regulatory pressure.
Resolve for Utilities represents a breakthrough in how energy and utility companies respond to disasters, manage daily operations and modernize the grid. Developed by IFS Nexus Black, the solution extends proven IFS Field Service Management technology with AI to deliver rapid innovation that delivers results in weeks, not months, while maintaining the reliability, scalability and security demanded by utilities.
AI that understands the realities of utility operations
Unlike generic AI solutions designed for white-collar workers, Resolve for Utilities is designed for field technicians, planners, and teams that keep the lights on and the water flowing. The solution addresses the harsh realities facing utilities: skilled labor shortages, increasingly frequent and severe extreme weather events, aging infrastructure in need of urgent modernization, and communities expecting faster restoration times.
Transformational capabilities for modern public services based on innovation
Resolve for Utilities introduces a powerful suite of capabilities to revolutionize field service operations in the face of these complex challenges, ensuring the “last mile” to the customer is state-of-the-art, setting the bar for workforce management today and tomorrow, regardless of the job or type of worker.
- Smart crew call for quick response: Resolve uses AI to coordinate teams for essential work, from planned maintenance on aging infrastructure to emergency responses to floods, storms or wildfires. The system provides real-time visibility into team availability, communicates seamlessly with field workers, and manages operations across regions and states, allowing planners to focus on strategic decisions while AI handles coordination friction.
- Self-help technology in large-scale disasters: When major storms hit, utilities must quickly coordinate with neighboring businesses. Resolve’s mutual aid capabilities use AI to enable seamless communication and resource sharing across organizational boundaries, protecting communities faster when they need it most.
- Intelligent support for field teams: Resolve’s enhanced mobile capability significantly improves field crew productivity with intelligent guidance based on real-time data, equipment images and historical patterns.
The new solution extends IFS’ experience as a trusted* partner for utilities around the world. IFS already offers the most comprehensive asset lifecycle management platform on the market, including asset investment planning, capital project management, procurement management and AI-driven planning optimization, integrated with the recognized #1 enterprise asset management solution**.
Carol Johnston, Vice President, Energy and Utilities, IFS, said: “Utilities are operating in an increasingly complex operating environment — from labor constraints to extreme weather and grid modernization, with ever-higher customer expectations. Our intense focus on this area reflects both our heritage in FSM for utilities and our commitment to evolving alongside our customers with modern, practical innovation.
Kriti Sharma, CEO of IFS Nexus Black, said: “Our approach is simple: listen carefully to our utility customers, innovate quickly where it matters most, and quickly deliver solutions that work in real-world conditions. It’s AI designed for workers who restore power in dangerous conditions, climb transmission poles after disasters, and keep critical infrastructure running 24/7. When lives are at stake, safe and reliable AI isn’t optional – it’s everything.
Discover Resolve for Utilities at DISTRIBUTECH® International 2026, booth #6025: IFS demonstrates how Resolve for Utilities translates into real-world results – from daily delivery of field services to large-scale emergency responses to floods, storms and fires. Attendees are invited to engage with IFS product and industry experts to learn more about the future of FSM utilities.
Learn more: IFS Nexus Black (Opens in a new tab)
* Only vendor named Customers’ Choice for 2025 Field Service Management category on Gartner® Peer Insights™
**Gartner, “Enterprise Asset Management Software Market Guide,” Kristian Steenstrup, Nicole Foust, July 24, 2024
CONTACT:
IFS press contacts:
EUROPE/MEA/APJ: Adam Gillbe
IFS, Director of Corporate & Executive Communication
E-mail: adam.gillbe@ifs.com
NORTH AMERICA / LATAM: Mairi Morgan
IFS, Director of Corporate & Executive Communication
E-mail: mairi.morgan@ifs.com
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SOURCE IFS
