Core AI is headquartered in Orlando, USA Since its inception in 2015, more than 100 Fortune 500 companies, including the four largest global banks, have used Core AI’s AI solutions. Additionally, it was selected as a Leader in the “Enterprise Conversational AI Platform” category of Gartner’s 2022 Magic Quadrant. It is a no-code conversational services platform that provides integrated end-to-end lifecycle management and omnichannel support. . Meanwhile, in the Korean market, it established a Korean branch in 2021 to seriously enter the domestic market.
With this partnership, Hansol Inticube aims to significantly boost the competitiveness of its AICC solution by applying Core AI’s AI technology to its AICC solution and enabling advisors to deliver personalized consultations with precision and speed.
Accordingly, Hansol Inticube plans to create joint AICC business opportunities by collaborating with Core AI focusing on providing interactive AI platform solutions and providing technical support, focusing on its vast experience and expertise. technology in the field of building AI contact centers. They also agreed to actively cooperate in technical training and marketing for the successful discovery and implementation of the project.
In addition, the two companies plan to implement an integrated solution that links Hansol Inticube’s AICC solution and Core AI’s interactive artificial intelligence (AI) service. Hansol Inticube uses Core AI’s LLM and generative AI technology to develop conversational AI services such as ChatGPT by eliminating the manual labor of people currently involved in creating conversational scenarios and learning natural language processing .Necessary cost and operational efficiency will also be improved.
An official from Hansol Inticube said, “Through this partnership, we have the opportunity to discover services related to the conversational AI platform and introduce them to the AICC market.” We will actively cooperate so that the conversational AI platform technology can establish itself in the market. indoor market.”
“We will introduce Core AI’s Smart Assist and Agent Assist, which can improve agent productivity through self-service delivery and task automation, in the Korean AICC market,” said Srinni Unnamara, Vice President Executive of Core AI’s APAC business. together with Hansol Inticube, we will actively support the establishment of next-generation AI contact centers by national companies. »
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