The company is recognized for innovation, operational excellence and digital transformation focused on customer in Brazil Quick evolution CXM landscape
San Antonio,, July 11, 2025 / Prnewswire / – Frost & Sullivan is happy to announce that AEC received the Brazilian company prize for 2025 in the customer experience management industry (CXM) for its exceptional achievements in digital innovation, the execution of the strategy and the customer impact. This recognition highlights the coherent leadership of AEC in the provision of measurable commercial results, the strengthening of its market footprint and the progression of customer -centered technologies within Brazil Rapid expansion of the CXM sector.
Frost & Sullivan assesses businesses thanks to a rigorous comparative analysis process through two basic dimensions: visionary innovation and the impact of customers. AEC has excelled in both, demonstrating its ability to align technology -oriented strategies with market dynamic demands while deploying these strategies with efficiency, agility and scale. “The use by AEC of its own decision -making in real time and usable information means that its customer service can provide faster and more precise solutions to customer requests, which leads to lower resolution deadlines and a higher level of confidence of customers,” said Sebastian Menutti, industry director at Frost & Sullivan.
Guided by a long -term growth strategy focused on digital transformation, evolutionary innovation and deep customer partnerships, AEC has proven its ability to cause a change in a competitive and increasingly automated market. The company supported by the company in artificial intelligence, omnichannel platforms and predictive analysis positioned it to provide transparent customer engagement solutions and with high impact in various sectors and regions.
Innovation remains at the heart of AEC operations. Its integrated suite of CXM solutions, including automation powered by AI, real -time analyzes and omnichannel contact centers – redefined how Brazilian companies engage with their customers. These capacities not only reduce operational complexity but also improve agility, allowing customers to personalize experiences and stimulate large -scale retention. “Being named Company of the Year by Frost & Sullivan for the fourth consecutive time reinforces our conviction that great results arise when technology and human warmth work side by side. In AEC, we do not only adopt digital transformation, we are shaping it to better serve people. This recognition is the reflection of our team to lead to the proliferation of real impact by innovation, simplicity and concern. to drive from our team Brazil evolution and continue to create opportunities that transform lives across the country, “said Raphael DuailibiCEO of AEC.
The hybrid model of AEC, which balances automation with human expertise, is a distinctive force in the Brazilian industry CXM. While AI rationalizes the provision of services and accelerates resolution times, the presence of highly qualified human agents ensures a nuanced and empathetic approach to complex or emotionally charged customer interactions. This double approach allowed AEC to provide both efficiency and personalization: critical components to reduce unsubscribe, increase satisfaction and allow customer loyalty.
Frost & Sullivan congratulates the AEC to have established a high standard in competitive strategy, operational execution and market responsiveness. The company’s strategic foresight, the commitment in continuous improvement and the culture of innovation shape not only the future of customer experience management Brazil But also create a significant impact for customers and end users.
Each year, Frost & Sullivan presents the company’s price of the year to a company that demonstrates the development and implementation of exceptional strategy, resulting in measurable improvements on the market, customer satisfaction and competitive positioning. The prize recognizes avant-garde organizations that reshape their industries by innovation and excellence of growth.
The Frost & Sullivan Best Practices prices recognize companies in various regional and global markets to demonstrate an exceptional achievement and higher leadership, technological innovation, customer service and the development of strategic products. Industry analysts compare market players and measure performance through interviews, analyzes and in -depth secondary research to identify best practices in industry.
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Contact:
Ashley Shreve
E: ashley.weinkauf@frost.com
About AEC
AEC is one of the main companies in the sector, offering customer experience solutions and managing outsourced processes. Serving some of the most eminent brands on the Brazilian market, AEC has received the company of the year in BPO by the famous Frost & Sullivan for four years.
Frontrunner in ESG Practices, AEC has also been recognized for nine consecutive years as the best service company Brazil by Época Negócios 360 °. What distinguishes AEC is its innovative approach, which combines advanced technology, such as artificial intelligence, automation of robotic processes, cloud services, analysis tools and cybersecurity – with a strong commitment to people.
Today, AEC operates 24 units in 7 states Brazil And is certified by the Great Place to Work Institute as one of the best companies to work in the country.
Source Frost & Sullivan
