Proprietary analytics solution strengthens collections strategies and increases customer collections by up to 10%
SAN ANTONIO, TX, October 10, 2023 /PRNewswire/ — Recently Frost and Sullivan has assessed the debt collection services sector and, based on its findings, recognizes Teleperformance with the Global Competitive Strategy Leadership Award 2023. The company is a provider of digital services and solutions for businesses. With a strong global presence, the company’s TP Collect solution stands out in the debt collection services market, offering best-in-class technology that combines automation and predictive models with human touch while addressing privacy and cybersecurity standards.
Teleperformance responds to the needs of its customers and continually improves existing services with a focus on innovation to offer a high-tech and high-touch approach. The company leverages omnichannel digital collection solutions integrated with data analytics, artificial intelligence (AI), robotic process automation, machine learning (ML) and chatbot capabilities to deliver a better and more empathetic to communicate with consumers. The company’s proprietary technology solutions simplify the debt collection process, making it faster and more secure. It has an extensive global reach, offering various onshore, nearshore and offshore service options. The company has a strong and established infrastructure, with operational sites specializing in specific market segments and portfolio areas. It provides first-party and third-party services, leveraging domestic and international labor markets to deliver cost-effective and flexible solutions.
Sebastian Menutti, Industry Director at Frost & Sullivan, observed: “Teleperformance uses predictive analytics models to identify consumer affordability and vulnerability, estimate consumers’ propensity to repay outstanding debts and personalize payment plans based on specific requirements, leading to more effective engagement. and awareness. »
Teleperformance understands customer characteristics and payment habits to successfully deploy a debt collection strategy. It has invested in stress testing and ethical hackers to prevent fraud, while working closely with regulators to implement a governance framework that integrates technological advances. The company uses customer feedback and monitoring of industry trends to guide its product roadmap and continually evolve its solutions to maintain its innovation lead. Its dynamic service portfolio demonstrates the company’s ability to catalyze competitive strategies based on market trends and consumer needs, leading to its success in the debt collection services market.
“Teleperformance creates tailor-made payment plans, which help maintain and increase consumer satisfaction and thus build lasting relationships with its partners. It combines cutting-edge technology with dedicated human experience while respecting data security certificates. » added Valentina BarciaBest Practices Research Analyst at Frost & Sullivan.
Each year, Frost & Sullivan presents this award to the company that has leveraged competitive intelligence to successfully execute a strategy that results in stronger market share, competitive brand positioning and customer satisfaction.
The Frost & Sullivan Best Practices Awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service and strategic product development. Industry analysts compare market players and measure performance through in-depth interviews, analysis, and extensive secondary research to identify industry best practices.
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SOURCE Gros & Sullivan
