After the Covid-19 epidemic, the labor of tourist accommodation companies fluctuated, both quantity and quality decreased. 40-50% of the workers in the system have moved to other jobs.
The above information comes from the report “Tourism Accommodation in Vietnam” published by the Vietnam Hotel Association on December 7.
Accordingly, the labor of tourist lodging companies (tourist facilities) fluctuates both in quantity and quality. At the end of 2019, the number of employees in the tourism database system is about 400,000 people. The quality of customer service in tourist locations of 3 stars or more is relatively good and basically meets the requirements of international and domestic tourists.
However, due to the impact of the Covid-19 epidemic, many employees have to take a break in the period 2020-2021 because the hotel is closed or they have to work alternately due to the low occupancy. Employees who have terminated employment contracts with the tourism database and found other jobs represent 40-50% of the total number of employees in the system.
Since the beginning of the year until now, when tourism infrastructure is operational again, especially when Vietnam is fully open to tourism (March 2022), many hotel employees who quit their jobs in 2020 and 2021 have not returned to work. causing a labor shortage.
The staffing percentage at the tourist facilities is very low, in particular: the 1st and 2nd star class average 0.3 employees/room; the average 3-star rating is 0.5 employee/room; 4-star rating average 0.8 employees/room; 5 star rating is 1 employee/room. The hotel sector in particular continues to lack staff in supervisory, middle and senior management positions.
As for the quality of the labor, the quality of the labor has also decreased because the tourism database has to recruit additional new human resources, so there is still a lack of experience and service skills. The share of well-trained staff in professional, professional and foreign languages still does not meet the real needs.
Also according to the above report, the quantity and quality of Vietnam’s tourism database is decreasing. In the year 2020-2021, most data warehouses are running moderately, many units are closed or for sale.
Due to the small number of international visitors, room capacity is low by 2022, 30-40% of the total tourist facilities are still not open and services have not yet resumed in many places (spa services, karaoke…). In addition, the facilities and equipment of many tourist databases (especially those with 2 stars or less) have seriously deteriorated due to the lack of investment, maintenance and repair conditions.
@ Vietnam net